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Salesforce.com Extends the Service Cloud into Real-Time Customer Conversations with New Salesforce CRM for Twitter

By Otilia Otlacan ⋅ March 23, 2009 ⋅ Post a comment

Salesforce CRM for Twitter enables companies to search, monitor and join relevant Twitter micro-conversations directly in the Service Cloud
The Service Cloud empowers customer service organizations to join and manage today’s customer service conversations in the cloud
SAN FRANCISCO – March 23, 2009 – Salesforce.com [NYSE: CRM], the enterprise cloud computing company, today announced Salesforce CRM for [...]

Salesforce.com Inaugurates the Era of Cloud Computing for Customer Service with the Service Cloud

By Otilia Otlacan ⋅ January 15, 2009 ⋅ Post a comment

Service Cloud technology empowers customer service organizations to join and manage today’s customer service conversations in the cloud
Built on the Force.com platform, the Service Cloud uses key Force.com technologies including Force.com Sites, Force.com AppExchange, Salesforce CRM Ideas, and Force.com for Facebook, Amazon, and Google
Transforms the quality and lowers the cost of service across every channel [...]

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