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Lithium Ushers in the Next Generation of Customer Relationships with Social CRM
* New suite enables companies to create powerful social customer networks, unlocking millions of dollars in untapped value
* Combines the power of online customer communities, the social web, and traditional CRM systems to transform the enterprise
* Builds upon industry-leading customer community platform with additions that include the Tribal Knowledge Base application, Twitter workflow integration, and [...]
SugarCRM Announces GetSocial Twitter Module as SugarForge.org Project-of-the-Month
New Features Integrate Marketing with Social Media to Expand Communication and Customer Service Capabilities
CUPERTINO, Calif. – SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, announced the GetSocial Twitter™ Module has been named the “Project-of-the-Month” for SugarForge.org. The GetSocial Twitter module allows companies to seamlessly integrate social marketing to Twitter [...]
Salesforce.com Extends the Service Cloud into Real-Time Customer Conversations with New Salesforce CRM for Twitter
Salesforce CRM for Twitter enables companies to search, monitor and join relevant Twitter micro-conversations directly in the Service Cloud
The Service Cloud empowers customer service organizations to join and manage today’s customer service conversations in the cloud
SAN FRANCISCO – March 23, 2009 – Salesforce.com [NYSE: CRM], the enterprise cloud computing company, today announced Salesforce CRM for [...]
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