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Articles: 6

Lithium Ushers in the Next Generation of Customer Relationships with Social CRM

By Otilia Otlacan ⋅ July 15, 2009 ⋅ Post a comment

* New suite enables companies to create powerful social customer networks, unlocking millions of dollars in untapped value
* Combines the power of online customer communities, the social web, and traditional CRM systems to transform the enterprise
* Builds upon industry-leading customer community platform with additions that include the Tribal Knowledge Base application, Twitter workflow integration, and [...]

Bantam Live to Launch Today at TechCrunch Event

By Otilia Otlacan ⋅ July 10, 2009 ⋅ Post a comment

Social CRM Meets the Real-Time Stream for Sales and Marketing Teams to Build Relationships Across the Web
Onstage Demo and Site Launch Today at 2:30pm PT at Fox Theatre in Redwood City to Unveil Fusion of Microblogging, Social CRM, and Team Collaboration in the Real-Time Stream

Web Startup that Merges “Social CRM” with “Real-Time Stream” Functionality Chosen as a Finalist Winner for TechWeb’s Enterprise 2.0 Conference

By Otilia Otlacan ⋅ June 15, 2009 ⋅ Post a comment

Top vote-getter Bantam Networks to preview BantamLive.com, a real-time, social networking CRM web application for sales, marketing and business development professionals. Victory marks second industry recognition award in two months.
NEW YORK – Bantam Live, a social CRM workspace for business teams to collaboratively manage business relationships, has been chosen as a Winning Finalist after three [...]

PHASE 2 Enhances IBM Lotus Connections with Free iWidgets

By Otilia Otlacan ⋅ May 11, 2009 ⋅ Post a comment

IBM SaaS Partner, PHASE 2, Expands Social Networking Platform with Web 2.0 Applications
HONOLULU – PHASE 2 International announced the integration of thirteen social applications into its new hosted Lotus Connections – a secure corporate social networking application. Now available from www.phase2.com/widgets, Skype, Digg, FaceBook, Flickr, Google Directions and more popular Web 2.0 apps are for [...]

SugarCRM Announces GetSocial Twitter Module as SugarForge.org Project-of-the-Month

By Otilia Otlacan ⋅ May 11, 2009 ⋅ Post a comment

New Features Integrate Marketing with Social Media to Expand Communication and Customer Service Capabilities
CUPERTINO, Calif. – SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, announced the GetSocial Twitter™ Module has been named the “Project-of-the-Month” for SugarForge.org. The GetSocial Twitter module allows companies to seamlessly integrate social marketing to Twitter [...]

Salesforce.com Extends the Service Cloud into Real-Time Customer Conversations with New Salesforce CRM for Twitter

By Otilia Otlacan ⋅ March 23, 2009 ⋅ Post a comment

Salesforce CRM for Twitter enables companies to search, monitor and join relevant Twitter micro-conversations directly in the Service Cloud
The Service Cloud empowers customer service organizations to join and manage today’s customer service conversations in the cloud
SAN FRANCISCO – March 23, 2009 – Salesforce.com [NYSE: CRM], the enterprise cloud computing company, today announced Salesforce CRM for [...]

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