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Articles: 9

Ping Identity Teams with Google Enterprise to Deliver Universal Login for SaaS

By Otilia Otlacan ⋅ July 28, 2009 ⋅ Post a comment

DENVER – Ping Identity® announced today it has integrated its PingConnect™ on-demand Single Sign-On service with Google Apps to deliver a universal Software as a Service (SaaS) login that ties together different SaaS environments by managing user access and authentication in the cloud. Users can now login to their Google Apps domain, then directly access [...]

The Speech Technology Excellence Award is published in the August 2009 issue of Customer Interaction Solution

By Otilia Otlacan ⋅ July 28, 2009 ⋅ Post a comment

Envision Telephony Receives Speech Technology Excellence Award from Customer Interaction Solutions Magazine; Envision InteractionIQ is Recognized for Superior Speech Analytics Applications
SEATTLE – Envision Telephony, Inc., a leading global provider of workforce optimization (WFO) solutions for the contact center and enterprise announced today that Technology Marketing Corporation (TMC) has named Envision as a recipient of Customer [...]

SAS in Visionaries Quadrant for Enterprise Marketing Management

By Otilia Otlacan ⋅ July 21, 2009 ⋅ Post a comment

CARY, N.C. – SAS is positioned in the Visionaries quadrant of the 2009 “Magic Quadrant for Enterprise Marketing Management”1 from Gartner, Inc.
SAS differentiates itself from conventional customer relationship management (CRM) vendors in its unique ability to address the growing needs of marketers through the most comprehensive suite of integrated enterprise marketing solutions available today. SAS’ [...]

StreamServe Positioned as a “Strong Performer” Across All Categories of Leading Analyst Firm’s Report on Document Output for Customer Communications Management

By Otilia Otlacan ⋅ July 13, 2009 ⋅ Post a comment

StreamServe included among vendors which demonstrate a strong market presence and the ability to meet a broad set of DOCCM needs
BURLINGTON, Mass. – StreamServe, Inc., a leading provider of business communication solutions, today announced that independent research firm, Forrester Research, Inc., positions StreamServe as a “strong performer” across all categories in its June 2009 report, [...]

CAS Sets Launch for CAS 8, the Next Generation of Customer Management and Mobility Solutions for the Consumer Products Industry

By Otilia Otlacan ⋅ July 2, 2009 ⋅ Post a comment

New Release Affirms Strategic Relationship with Microsoft, Debuts New Offerings and Presents Industry Leading Advances in Technology, Functionality, User Experience, Mobility and TCO
KAISERSLAUTERN, Germany & ATLANTA & SYDNEY – CAS AG, the leading global provider of customer management and mobility solutions for the Consumer Products industry, announced that its new, integrated product suite, called CAS [...]

VPI Wins Prestigious 2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

By Otilia Otlacan ⋅ June 22, 2009 ⋅ Post a comment

Analytics-Enhanced VPI CAPTURE PRO Call Recording Software Helps Businesses Affordably Ensure Compliance and Optimize Contact Center Quality and Performance
CAMARILLO, Calif. – Technology Marketing Corporation’s Customer Interaction Solutions magazine has recognized VPI as a winner of its IP Contact Center Technology Pioneer Award for 2009. Since 1982, TMC’s Customer Interaction Solutions has been a leading commentator [...]

Pegasystems Announces Next-Generation Customer Experience Management Software

By Otilia Otlacan ⋅ June 22, 2009 ⋅ Post a comment

New SmartBPM® Customer Intelligence Capabilities Offer Compelling Alternative to Traditional CRM
NEW YORK – Pegasystems (NASDAQ: PEGA), the leader in business process management (BPM) software solutions, today announced a series of new, unique software capabilities to help companies interact with their customers far more intelligently and efficiently than they could with traditional customer relationship management (CRM) [...]

Call Center Outsourcer TMone Achieves Unprecedented Growth by Leveraging Integrated Cloud Computing Solutions from Five9 and Salesforce.com

By Otilia Otlacan ⋅ June 22, 2009 ⋅ Post a comment

Business Process Outsourcing (BPO) provider delivers “red carpet” experience for clients’ customers by using the combined power of on-demand call center software from Five9 and an integrated on-demand CRM solution from Salesforce.com
PLEASANTON, Calif. – Five9, the leader in on-demand call center software announced today that TMone, a leading provider of business process outsourcing for the [...]

Syntellect to Release Version 7.0 of Award-Winning CIM Solution

By Otilia Otlacan ⋅ May 22, 2009 ⋅ Post a comment

Syntellect Outbound Communicator Integration and Application Redesign Highlight July 2009 Release
PHOENIX – Syntellect, Inc., an industry leader in contact center and self-service technology, today announced the upcoming release of Syntellect Customer Interaction Management (CIM) version 7.0 from its award-winning line of customer interaction solutions.

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