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Consumer Relationship CRM
Zoho Invites Salesforce.com Users to Zwitch
Easy Migration to Zoho CRM Gives Salesforce.com Users Robust Features at Affordable Prices
PLEASANTON, Calif. – Zoho today announced the Zwitch program for Salesforce.com, which lets Salesforce.com users easily migrate to Zoho CRM, the award-winning, affordable customer relationship management application for organizations that want to run their businesses online. With several users switching from Salesforce.com to [...]
CAS Sets Launch for CAS 8, the Next Generation of Customer Management and Mobility Solutions for the Consumer Products Industry
New Release Affirms Strategic Relationship with Microsoft, Debuts New Offerings and Presents Industry Leading Advances in Technology, Functionality, User Experience, Mobility and TCO
KAISERSLAUTERN, Germany & ATLANTA & SYDNEY – CAS AG, the leading global provider of customer management and mobility solutions for the Consumer Products industry, announced that its new, integrated product suite, called CAS [...]
VPI Wins Prestigious 2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine
Analytics-Enhanced VPI CAPTURE PRO Call Recording Software Helps Businesses Affordably Ensure Compliance and Optimize Contact Center Quality and Performance
CAMARILLO, Calif. – Technology Marketing Corporation’s Customer Interaction Solutions magazine has recognized VPI as a winner of its IP Contact Center Technology Pioneer Award for 2009. Since 1982, TMC’s Customer Interaction Solutions has been a leading commentator [...]
Pegasystems Announces Next-Generation Customer Experience Management Software
New SmartBPM® Customer Intelligence Capabilities Offer Compelling Alternative to Traditional CRM
NEW YORK – Pegasystems (NASDAQ: PEGA), the leader in business process management (BPM) software solutions, today announced a series of new, unique software capabilities to help companies interact with their customers far more intelligently and efficiently than they could with traditional customer relationship management (CRM) [...]
Call Center Outsourcer TMone Achieves Unprecedented Growth by Leveraging Integrated Cloud Computing Solutions from Five9 and Salesforce.com
Business Process Outsourcing (BPO) provider delivers “red carpet” experience for clients’ customers by using the combined power of on-demand call center software from Five9 and an integrated on-demand CRM solution from Salesforce.com
PLEASANTON, Calif. – Five9, the leader in on-demand call center software announced today that TMone, a leading provider of business process outsourcing for the [...]
Auxilium Pharmaceuticals Selects Cegedim Dendrite SaaS CRM Solution
Medical Science Liaisons to Leverage Industry-Leading Key Opinion Leader Tool
BEDMINSTER, N.J. – Cegedim Dendrite today announced that Auxilium Pharmaceuticals (NASDAQ: AUXL) has selected and deployed the Software-as-a-Service (SaaS) version of its flagship Customer Relationship Management (CRM) solution, Mobile Intelligence™ on Demand. Cegedim Dendrite, the world’s leading provider of pharmaceutical CRM with a 35% marketshare, continues [...]
Express Credit Union Upgrades to Open Solutions’ Member-Centric Relationship-Based Core Processing Platform
Provider Supports Credit Union’s Efforts to Serve Low-, Moderate-Income Families with Upgrade
GLASTONBURY, Conn. – Open Solutions Inc.®, a leading provider of integrated, data processing technologies for banks and credit unions throughout the United States, Canada and other international markets, announced that Express Credit Union (ECU), a $9 million-asset credit union based in Seattle, Wash., has [...]
Microsoft CRM and SharePoint Joined at the Hip by Customer Connect Associates
CORNELIUS, N.C. – Customer Connect Associates (www.customer-connect.com) announces that its next “Success Accelerators” webinar (www.successaccelerators.com) will show students the success that they can have using Microsoft Dynamics CRM 4.0 and Microsoft SharePoint. The webinar, entitled “Better Together: Microsoft CRM and SharePoint,” will be held June 18 at 10:15 am. The event is free and available [...]
Cloud Computing: Key Recent Media Coverage on the Most Promising New Computing Models to Emerge In the Recent Past
DUBLIN – Research and Markets has announced the addition of the “Cloud Computing: Key Recent Media Coverage” report to their offering.
This TecTrends Reporter considers both the opportunities and challenges posed by cloud computing as an important new development in information technology.
Syntellect to Release Version 7.0 of Award-Winning CIM Solution
Syntellect Outbound Communicator Integration and Application Redesign Highlight July 2009 Release
PHOENIX – Syntellect, Inc., an industry leader in contact center and self-service technology, today announced the upcoming release of Syntellect Customer Interaction Management (CIM) version 7.0 from its award-winning line of customer interaction solutions.
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