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Analytical CRM

Articles: 25

Cegedim Dendrite Releases Results of 2009 Direct-to-Consumer Marketing Survey

Pharmaceutical Marketers Trend toward Relationship Marketing, Loyalty Cards and Web-Based Marketing Programs
BEDMINSTER, N.J. – Cegedim Dendrite, the market leader in Pharmaceutical Customer Relationship Management (CRM) solutions, today announced the results of its seventh annual U.S. pharmaceutical direct-to-consumer (DTC) marketing survey. According to the study, relationship marketing, loyalty (co-pay) cards and web-based marketing programs are growing [...]

eVerge Group Achieves Oracle Certified Advantage Partner Status

PLANO, Texas – Software integrator, eVerge Group, today announced that it has been awarded Certified Advantage Partner (CAP) status by Oracle. This partner status is the highest level of membership recognized within the Oracle PartnerNetwork (OPN) and is awarded to fewer than 5% of Oracle’s nearly 20,000 partners. CAP status was granted in recognition of [...]

HealthTec Software Improves Efficiencies and Enhances Customer Service Using Soffront Software for Ten Years

FREMONT, Calif. – Soffront® Software Inc., www.soffront.com, the leader of mid-market CRM software, today announced that HealthTec Software, Inc. has used Soffront CRM company wide for ten years to save time, improve efficiency, and enhance customer service. HealthTec Software (www.healthtec-software.com) is a leading provider of electronic medical records and practice management software.

Veeva Systems Hosts Largest Pharma SaaS CRM Gathering

PLEASANTON, Calif. – On May 19th and 20th, Veeva Systems will host the largest SaaS CRM conference ever held exclusively for the life sciences industry in Philadelphia. Over 125 Veeva CRM customers, partners, and industry leaders are expected to attend the first annual Veeva Customer Summit. SaaS CRM success stories will be presented by companies [...]

SRCTec Selects Epicor

State-of-the-Art Manufacturer of Defense, Environment and Intelligence Products to Enhance Quality Assurance, Visibility with Next-Generation ERP
IRVINE, Calif. – Epicor Software Corporation (NASDAQ: EPIC) announced that SRCTec, the manufacturing subsidiary of SRC (formerly Syracuse Research Corporation), has chosen Epicor as its enterprise resource planning (ERP) solution provider. SRCTec aims to enhance operational visibility and regulatory compliance [...]

ClickFox Named as Finalist for “Red Herring North America 100″ Award

Company Selected from More Than 1,000 Entries
Red Herring North America Conference
ATLANTA – Red Herring Magazine announced that ClickFox, the pioneering leader of Customer Experience Analytics (CEA) software and solutions, has been named one of the finalists in the “Red Herring 100 North America” award program. As part of this elite group, Marco Pacelli, chief executive [...]

ClickFox Announces Three Customer Experience Analytics (CEA) Business Solutions

Industry’s Only Comprehensive Cross-Channel Offerings Address Critical Challenges of Carving out Operational Costs, Boosting Customer Experience and Retention
ATLANTA – ClickFox, the pioneering leader of Customer Experience Analytics (CEA) software and solutions, announced three new business solutions: CEA for Operational Efficiency, CEA for Customer Satisfaction, and CEA for Customer Retention. The company developed the solutions to [...]

New SAS Web Analytics Solution Turns Raw Data into Knowledge

SAS ® Brings Latest Business Analytics Innovations to the Analysis of Web Site Data
CARY, N.C. – Organizations are increasingly struggling to apply the same level of analysis to Web site data that is routinely applied to data from their mainstream operations. There is also the challenge of integrating and analyzing online and offline data together. [...]

Sage and Citrix Online Introduce GoToAssist Express to Elevate Customer Service Across Sage Partner Network

Simple Yet Powerful New Remote-Support Tool Offers Productivity Benefits and Cost Savings to Sage Accountants’ Network and Certified Consultants
Atlanta, GA – May 08, 2009 – For Sage North America, a leader in accounting and business management solutions for small and mid-sized businesses, service excellence at all levels adds up to high customer satisfaction and strong [...]

Infor ERP SyteLine Now Available with Infor MyDay and Additional New Features

CRM, Event Management Bolster Manufacturing ERP Solution
ATLANTA – May 04, 2009
Infor today announced an enhanced version of Infor ERP SyteLine, a comprehensive enterprise resource planning (ERP) solution used worldwide by more than 3,000 discrete manufacturers. New features in ERP SyteLine 8.01 include support for Infor MyDay, a dynamic Web 2.0 user interface for Infor applications [...]