Envision Centricity Recognized for Improving Workforce Optimization for the Contact Center and Enterprise

SEATTLE – Envision Telephony, Inc., a leading global provider of workforce optimization solutions for the contact center and enterprise, today announced that Technology Marketing Corporation (TMC)’s, Customer Interaction Solutions® magazine (www.cismag.com) has recognized Envision Centricity™ with a 2009 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.

Envision Centricity is a web-based platform that unifies Envision’s core workforce optimization (WFO) solutions for the contact center, including Click2Coach®, the industry’s landmark quality management and coaching tool for optimizing agent and center performance. Envision Centricity provides management with powerful analytics and a consolidated dashboard to gather and aggregate information for proactive, predictive and preventive contact center and enterprise decision-making. With Envision Centricity, customers can easily align contact center key performance indicators with those of the organization with flexible, personalized and analytics-driven dashboards that “right-size” the amount and types of customer interaction data being captured and displayed.

“Envision has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset…their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

Based on hard data, The CRM Excellence Award relies on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. The Tenth Annual CRM Excellence Award winners have been chosen on the basis of their product’s or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

“We are honored that Customer Interaction Solutions Magazine has recognized Envision Centricity with this award for excellence and believe it demonstrates the need for organizations to be able to analyze and fully utilize the valuable information coming in through the contact center to make more informed decisions both in the center and across the enterprise,” said Rodney Kuhn, CEO of Envision.

The 2009 CRM Excellence Award winners can be found in the May and June 2009 issues of Customer Interaction Solutions magazine.

About Envision

Envision Telephony, Inc. is an award-winning contact center solutions company offering products and services that enable organizations to deliver world-class customer service. Envision Centricity™, the company’s innovative workforce optimization (WFO) platform, fully integrates Envision’s landmark Click2Coach® offering (including quality monitoring and e-learning) with powerful analytics, performance management and workforce management capabilities. The result is a robust and highly adaptable WFO suite designed to meet the critical and unique needs of customer-focused organizations worldwide. A commitment to unparalleled customer-centricity is at the center of the company’s mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.

Click2Coach and the Envision logo are registered trademarks of Envision Telephony, Inc. Envision Telephony and Envision Centricity are trademarks of Envision Telephony, Inc. All other trademarks are the property of their respective owners.